The payment options enabled for your order and destination are shown in Shopify checkout. Their appearance there determines availability for that transaction. We do not ask you to complete a normal website order by paying outside the store checkout.

Check the displayed product price, currency, discount, shipping fee, and applicable taxes in the final total before confirming payment. Your bank or payment provider may apply its own exchange-rate or international transaction charges.

Shopify checkout and the enabled payment services process the transaction. Payment providers handle payment credentials under their own terms and privacy notices. Customer care does not need your full card number, card security code, or account password. Read Privacy Policy for information handling.

Use a trusted device and check that you are on mserlavof.com before entering payment details. Security measures reduce risk, but no online system offers an absolute guarantee. Never reply to an unexpected request with payment credentials.

Successful checkout normally sends confirmation to the email address you entered. For a declined payment, check your details and ask your bank or payment provider for help. If you see a charge without confirmation, contact us before paying again so we can check for duplicate transactions. A temporary authorization may appear before a payment settles or is released; the provider controls its timing.

We may ask for reasonable information when checking an order or a suspected unauthorized transaction. Do not email full payment credentials. Verify unusual payment requests by contacting service@mserlavof.com using the address published on this page.

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. Approved refunds without a return are issued within 5–10 business days of approval. Banks and payment services may need extra time to display the credit. Eligibility and cancellation details appear in Return & Refund Policy.

Email service@mserlavof.com with your order number and a brief description. You can also call +86 15911936136 during service hours. Please remove sensitive payment details from any screenshots.