Start an eligible return request within 30 calendar days after delivery. This voluntary window does not remove mandatory remedies for faulty or misdescribed products.

For a preference-based return, keep the product unused and in its original condition, with original packaging, included parts, and accessories. Supply your order number or other purchase evidence. These condition requirements do not block remedies for goods received faulty, damaged, or incorrect. Any customized-item or other special restriction must be disclosed before purchase. A discounted price alone does not make an item ineligible.

Email service@mserlavof.com with your order number, the item, and the reason for the request. For a product issue, relevant photos or videos help us review it. We explain eligibility and the next steps after reviewing the details.

Do not send a parcel to our registered company address unless we specifically instruct you to do so. After approval, we provide the correct return destination and instructions. If return destination or shipping cost matters to your purchase decision, ask us before ordering.

For a preference-based return, the customer pays return shipping. Original outbound shipping is generally not refunded for these returns unless applicable law requires it. There is no restocking fee.

If goods arrive damaged, defective, incorrect, incomplete, or materially different from their description, we arrange an appropriate replacement, refund, or return remedy at no extra cost to you. This includes return shipping when a return is required. If our error leads to an approved refund of the entire order, the relevant original shipping charges are also refunded.

Use secure packaging and follow the return instructions we provide. Keep proof of posting and tracking where available. Contact us if something goes wrong with the return shipment so we can review the circumstances.

After the return is received, we inspect it against the applicable conditions and notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days after receipt and inspection. If no return is required, an approved refund is issued within 5–10 business days of approval. Your bank or payment service may require additional posting time. Contact us if the credit remains missing after both processing and provider posting periods.

Contact us to discuss an exchange. Availability depends on stock. If a direct exchange is unavailable, we can explain return and reorder options. You do not have to accept store credit instead of an approved refund.

Contact us with your order number as soon as you need to cancel an order or correct an address. We will try to help before fulfillment starts. Changes are not guaranteed after preparation or fulfillment has begun. Orders successfully canceled before fulfillment carry no cancellation fee; refunds go back to the original payment method within 5–10 business days. Shipped orders follow our return policy.

Mandatory consumer rights remain in effect. If you disagree with a return decision, contact service@mserlavof.com with your order details and supporting information so we can review it.