After payment is confirmed, normal order processing takes 1–3 business days. Business days exclude weekends and public holidays. This preparation period is separate from transit. Any special product preparation period must be stated before purchase. If an unexpected issue affects dispatch, we will contact you with the available options.

For supported destinations, transit is estimated at 7–12 business days after dispatch, unless a different destination-specific estimate is clearly shown before purchase. Delivery estimates are not guaranteed arrival dates. Customs checks, holidays, severe weather, and carrier interruptions can add time.

Available destinations and delivery methods appear at checkout. Shipping charges are calculated there and displayed before payment. Promotions apply only under their published conditions. If no delivery option appears for your address, contact us before ordering.

The company address on this page is a registered business address; it does not indicate that every order departs from that location or a U.S. warehouse. Ask customer care before purchase if shipping origin matters to you. Orders may travel in separate parcels, with available tracking supplied for each.

Once your order dispatches, we send shipping confirmation and available tracking information to your checkout email. A tracking label can exist before the first carrier scan. Check spam folders if the email is missing, or contact us with your order number.

Contact us with your order number as soon as you need to cancel an order or correct an address. We will try to help before fulfillment starts. Changes are not guaranteed after preparation or fulfillment has begun. Orders successfully canceled before fulfillment carry no cancellation fee; refunds go back to the original payment method within 5–10 business days. Shipped orders follow our return policy.

Review apartment details, postal codes, and recipient information carefully. If an address you supplied requires reshipping, we explain the actual additional charge and obtain your agreement first. Delivery errors caused by us are corrected without charging you.

Contact us if your parcel exceeds the estimated range, tracking stops updating, or a shipment seems lost. We investigate with the carrier or fulfillment provider. Confirmed loss or non-delivery receives an appropriate refund, replacement, or reshipment. Our responsibility to help does not end at carrier handover.

Check the delivery location, mailbox, household, and reception desk where available. If you still cannot find the parcel, contact us. We review the delivery evidence and circumstances; a delivered status does not automatically prevent a remedy.

Send your order number, a description of the issue, and relevant photos where possible. Goods delivered damaged, defective, incorrect, incomplete, or materially different from their description receive an appropriate refund, replacement, or return arrangement at no additional cost to you.

International shipments may attract customs duties or clearance charges. Checkout shows taxes and fees collected by us. Destination-imposed charges not clearly included at checkout may need to be paid separately by the recipient. Ask us before purchase if you need destination-specific clarification.

For help, email service@mserlavof.com or call +86 15911936136 during our published service hours. Include your order number and tracking information where available.